Assurant · 1 day ago
Hybrid- Associate Technical Support Analyst
Atlanta, GA
Full-time
Hybrid
New Grad, Entry Level
$18.65/hr - $33.81/hr
0+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking an Associate Technical Support Analyst to provide high-quality technical support and troubleshoot a variety of devices while delivering excellent customer service.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers
Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices
Provide excellent customer service and ownership of technical support issues
Work well in a high energy, dynamic, and collaborative environment
Provide appropriate responses and expectations in a timely and efficient manner
Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention
Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives
Qualification
Required
6 months experience with customer service, troubleshooting, analytical, and problem-solving
Strong experience and working knowledge in one or more of the following technical specialty areas: PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc
Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets
Smart Devices: voice assistants, smart lights, smart TV's, wearable technologies and other automation systems
High school diploma or GED (post-secondary education preferred)
Must be able to type 30-40 WPM
Preferred
Bachelor's degree preferred, Associates degree a plus
1 year of experience in technical support role
Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry
Experience working within a support organization providing phone/chat/email based support to customers
Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc
Excellent verbal and written communication and interpersonal skills
Experience in writing technical documentation for inclusion in a Knowledge Base
Experience with providing training and coaching, either to customers or to internal colleagues
Able to collaborate, interact, cooperate and motivate across job functions and teams
Bilingual (Spanish and English) both written and verbal
Benefits
Your medical benefits begin on your first day
We provide excellent compensation and retirement programs
We deliver exceptional paid time off
We provide tuition reimbursement available after 6 months
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
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Company data provided by crunchbase