Tesla · 1 day ago
Installer Support Technician
United States
Full-time
Remote
Entry, Mid LevelTesla is seeking an Installer Support Technician to join the Installer Support team. This role involves providing real-time diagnostics and solutions for on-site technicians during the installation and maintenance of Tesla’s residential energy products.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy products
Provide real-time assistance to on-site channel partners throughout North America via a hotline
Understand and meet expectations of team-specific KPIs
Extensively document records of contacts including steps taken for each interaction
Read and understand single-line design diagrams as they pertain to energy system installations
Review various software logs and data telemetry in proprietary applications
Remotely connect to Tesla systems to access real-time data and resolve operational issues
Qualification
Required
Ability to read, write, speak English fluently
Degree in Engineering, Computer Science, or equivalent experience is a plus
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
Experience troubleshooting metering and communications issues involving many variables
Flexible availability to work any shift Mon-Fri 6AM – 6PM (PST)
Ability to independently make decisions and solve problems with limited direction
Experience and understanding of technical support and engineering environments
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
Founded in 2003
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-07
2026-01-07
2026-01-07
Company data provided by crunchbase