Artista Surgery + Aesthetics ยท 21 hours ago
Patient Experience Coordinator
Tualatin, OR
Full-time
Onsite
Entry, Mid Level
$24/hr - $27/hr
2+ years expArtista Surgery & Aesthetics is a leading aesthetic practice dedicated to enhancing patients' inherent beauty while ensuring their privacy. The Patient Experience Coordinator will provide a seamless and personalized experience for patients throughout their journey, from initial contact to post-procedure follow-up, while maintaining operational excellence.
BeautyCosmetic SurgeryHealth Care
Hiring Manager
Michael Foote
Responsibilities
Serve as the primary point of contact for patients, providing warm, personalized communication via phone, email, and in-person interactions
Guide patients through the entire care journey: initial inquiry, consultations, procedure preparation, and follow-ups
Anticipate patient needs and provide proactive solutions to enhance comfort, convenience, and satisfaction
Efficiently manage appointment scheduling for consultations, procedures, and follow-ups, ensuring optimal use of provider and facility time
Coordinate with clinical and administrative teams to facilitate seamless patient flow
Ensure all patient communications are timely, accurate, and reflective of the practice's elevated standards
Maintain organized patient records, documentation, and follow-up tasks within the EMR system
Qualification
Required
Minimum 2-3 years of experience in luxury hospitality, concierge services, or patient-facing roles in a medical or aesthetic practice
Possesses a composed, resilient, and unflappable personality with a genuine desire to enhance the patient experience
Exceptional interpersonal and communication skills; ability to anticipate needs and provide solutions proactively
Strong organizational skills with attention to detail and accuracy
Proficiency with electronic medical records (EMR), scheduling software, and standard office technology
Benefits
Paid Time Off (PTO): 14 days of true PTO per year.
401(k) Match : 3% employer match to the 401(k) plan.
Health Benefits : Comprehensive health plan for the employee only. Employer pays a significant portion of the premium, resulting in an employee out-of-pocket cost of only about $75 per month.
Company
Artista Surgery + Aesthetics
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase