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Variety Care · 1 day ago

Patient Service Representative II-Dental (67848)

Oklahoma City, OK

Full-time

Onsite

Entry, Mid Level

2+ years exp

Variety Care is a healthcare provider seeking a Patient Service Representative II for their dental department. The role involves processing patient information, handling office duties, and ensuring efficient scheduling and patient communication.

Health CareMedicalNon Profit

Responsibilities

Processes patient information through the dental and medical information software systems, along with payments

Handles daily office duties i.e. going over treatment plans, insurance, confirming appointments, and answering incoming calls

Ability to work at any Variety Care location and/or dental call center

Receives patients at reception window

Obtains required information/documentation from patient at check in

Obtains financial and family information and updates information for each patient on each visit including, address, phone, insurance coverage, and date of birth

Updates patient information and makes changes as necessary in the electronic medical records

Verifies Soonercare information daily; making sure patients are covered before receiving treatment

Verifies all insurances regularly; making sure that patients do not reach past their maximum benefit

Verifying insurance on new patients and arranges payment for services received

Sends predetermination to insurance to insure payment of service

Schedules appointments in electronic medical records

Schedules patient visits in accordance with any scheduling rules

Reads clinical notes and schedules next appointment when a patient calls

Monitors the schedule ensuring the maximum use of the providers

Answers calls for your location

Calls, as necessary, to remind patients of upcoming appointments or to reschedule appointments

Fluent in Dental Terminology

Briefs patients about their benefits

Knowable in explaining Pre-Authorizations

Creates treatment plans and explains plans to the patient

Calls patient to explain what their predetermination covers and/or does not cover

Creates dental contracts

Posts charges and payments at the time of check-out for patient

Verifies any late or open balances and reminds patient of the outstanding balance

Calls billing assistance to help patient with balance owed questions

Accepts payments and assures daily collections are secured

Balances daily transactions

Acts as a preceptor as needed

Assures waiting area is good order throughout the day. Calls custodial staff as needed for assistance

Follows HIPAA guidelines and Variety Care Privacy policy and procedure

Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise

Provides back-up and overflow coverage for Front Office Telephone Operator(s)

Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs

Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable

Performs other duties as assigned

Qualification

Dental Receptionist ExperienceDental Billing ExperienceDental TerminologyData Entry SkillsBilingual (English/Spanish)Basic Mathematic SkillsPublicWork Under StressHandling Confidential InformationCommunication Skills