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Blank Street · 1 day ago

Shift Lead | Brooklyn

New York City, US

Full-time

Onsite

Entry, Mid Level

$19.50/hr - $19.50/hr

2+ years exp

Blank Street is a food and beverage brand on a mission to elevate ordinary experiences. As a Shift Lead, you will be responsible for ensuring smooth operations during your shift, leading your team, and providing excellent customer service in a fast-paced cafe environment.

CoffeeFood and BeverageHospitalityRestaurants

No H1B

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy

Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform

Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift

Positive and solution focused handling of any minor customer issue

At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Qualification

Customer service leadershipCoffee knowledgeInterpersonal communicationDecision makingTeam motivation

Required

2+ years' experience in a customer service leadership position, preferably in hospitality or coffee

18+ years of age

Able to lift 25+ lbs, and to stand for long periods of time

Availability that meets the needs of our cafes

Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)

You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as 'E-Verify')