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Blue Federal Credit Union · 1 day ago

Card Support Lead

Cheyenne, WY

Full-time

Onsite

Senior Level

$55K/yr - $62K/yr

5+ years exp

Blue Federal Credit Union is dedicated to discovering pathways for its members. The Card Support Lead oversees the Card Support team, managing the debit and credit card programs while ensuring compliance and providing excellent support to both internal and external members.

BankingFinancial ServicesInsurance

Growth Opportunities

Hiring Manager

Spencer McCoy

Responsibilities

Oversees the support of both debit and credit card programs including day to day activities of the card processing team

Responsible for all plastic inventory

Responsible for support to both internal and external members with information and direction regarding their account status, requests and payments

This will include, but not limited to, travel notifications, general card maintenance, file maintenance, assist with PIN requests, and plastic card orders and reorders

Performs other functions that might be needed and assist other departments to complete tasks and other assignments outside the scope of this job description

Participates in special card-related projects as needed

Responsible for maintaining related files and control records within the host system and the credit card system, including the corporate credit card program, making payments for the corporate care program monthly

Process the new card for new employees and new corporate credit cards as requested

Leads staff by directing job assignments, monitoring staff performance, coaching, counseling, training, and assuring compliance with regulatory requirements and organizational mission, values, policies and work rules in support of manager of the department

Ensure all monthly, quarterly, and annual reporting as it relates to the card programs are completed in accordance with required timeframes

Manage all service tickets and ensure that the team is meeting/exceeding internal and external SLAs

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Card program managementCredit Union experienceProject managementEService delivery channelsFinancial institution knowledgeComputer applications proficiencyCustomer serviceInterpersonal skillsTeam collaboration

Required

Five years to eight years of similar or related experience, including preparatory experience

Credit Union and technology management experience

Understanding of project management disciplines

Strong understanding of eService delivery channels

A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours

Significant level of trust, credibility and diplomacy

In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature

Knowledge of activities of financial institutions and the required accounting treatment and reconciliation procedures of those activities

Proficiency in computer applications and spreadsheets

Ability to learn new programs

Ability to work in a professional manner

Ability to work quickly and accurately

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Must be capable of climbing / descending stairs in emergency situation

Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be able to work extended hours whenever required or requested by management

Must be capable of regular, reliable and timely attendance

Must be able to perform job functions independently or with limited supervision

Must be able to read and carry out various written instructions and follow oral instructions

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters