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TikTok · 3 days ago

Platform Operation Specialist, Systems Infrastructure and Excellence - Trust & Safety

San Jose, CA

Full-time

Onsite

Mid Level

$96K/yr - $169K/yr

4+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a Platform Operation Specialist for their Systems Infrastructure and Excellence team within the Trust & Safety organization. The role focuses on optimizing workflows, managing data strategies, and ensuring effective cross-functional collaboration to enhance operational capabilities.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

User and Business Insight: Deeply understand business requirements by analyzing user feedback, conducting user research, and leveraging data to identify pain points and user needs

Data Strategy: Define and manage the data index system, identify key metrics, and drive data infrastructure improvements to support business optimization

Product Implementation: Translate business requirements into clear product documentation (MRD/BRD), develop platform and tool-based solutions, and coordinate with R&D teams to ensure successful implementation

Project Management: Proactively track and manage the progress of platform requirements, from testing and verification to launch and promotion with the business, to ensure timely and high-quality delivery

User Enablement: Create and maintain platform operation documents, lead training sessions, and promote new features to boost user adoption and product understanding

Process Optimization: Continuously identify and improve and automate operational processes to enhance efficiency and effectiveness across the product development lifecycle

Cross-Functional Collaboration: Serve as the primary liaison for cross-functional teams (including R&D, business, and legal), respond to urgent issues, and coordinate resources to ensure the smooth execution of global projects

Qualification

Product ManagementData StrategyProject ManagementAI KnowledgeWorkflow ManagementUser EnablementProcess OptimizationCross-Functional CollaborationCommunication Skills

Required

4+ years in product or project management, with a focus on back-end systems or workflow management

Experience/knowledge with AI and LLM

Strong ability to quickly grasp complex business contexts, logic, and system architecture

Data-driven mindset with the ability to use data to inform business optimization

Exceptional logical thinking, business abstraction, and technical understanding

Proven ability to communicate effectively with product and R&D teams to translate business needs into technical requirements

Preferred

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience

Benefits

Employees have day one access to medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)