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BetterHelp · 1 day ago

IT Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $85K/yr

2+ years exp

BetterHelp is the world’s largest online therapy service, committed to making mental health care accessible. As an IT Support Specialist, you will assist with the operations of internal systems and provide technical support to employees, ensuring swift resolution of issues and improving onboarding processes.

Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness

Responsibilities

Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support

Assist internal users with errors via the Jira service management ticketing system

Own and improve our end-user onboarding & off-boarding process and experience

Manage the relationship with our procurement vendors

Provide audit support to compliance teams

Develop and deploy automation to make your job easier

Work with senior IT staff to improve productivity via SaaS integrations

Perform SaaS solution audits

Assist management with research of AI products that will increase business efficiencies

Have access to a skilled team as your mentors

Qualification

Mac hardware supportSaaS applications administrationJIRA/Atlassian productsApple device MDMsHIPAA compliance experienceCommunication skillsPresentation skillsProblem-solving skills

Required

2-3 years of hands-on experience across a wide IT scope including Mac hardware, software / SaaS applications, and OS support experience including installation, configuration, and troubleshooting

Strong verbal and written communication skills

Strong presentation skills

Experience with Apple device MDMs

Comfortable with configuration and administration of SaaS applications - JIRA/Atlassian products, Okta, Google Workspace administration, Slack, ChatGPT, Kandji, etc

Excellent judgment and decision making with an emphasis on security, privacy, and compliance

Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique