Apply on Employer Site

Driftwood Hospitality Management · 1 day ago

Sales Manager

Falls Church, VA

Full-time

Onsite

Mid Level

3+ years exp

Driftwood Hospitality Management is renowned for its fully integrated approach to hospitality services with outstanding client service. The Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities, maximizing revenue opportunities, and achieving personal and team revenue goals for the hotel.

HospitalityHotelProperty Management

Responsibilities

Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing

Identifies revenue opportunities for the hotels based on the event profile

Meets and exceeds individual revenue goals

Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process

Exceeds company minimum standards with the sales process and acts as a mentor for others within this area

Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc

Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc

Conducts customer site inspections

Excels at proactive selling

Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation

Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals

Focuses on accounts with larger potential sales revenue

Responds to incoming inquiries within their market segment within 4 hours

Closes the best opportunities for the hotel based on market conditions and hotel’s needs

Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover

Creates sales contracts as required

Comprehends budgets as needed to assist in the financial management of department

Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details

Follows up with customer post-event

Makes presence known to customer at all times during this process, regardless of which hotel they sit at

Greets customer during the event phase and hands-off to the Convention Services department for the execution of details

Is available to solve problems and/or suggest alternatives to previous arrangements

Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events

Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels

Effectively responds to and handles guest problems and complaints

Reviews Guest Service Results with leaders

Participates in the development and implementation of corrective action plans

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis

Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies

Holds self and others accountable for achieving results

Addresses conflict in a timely manner

Contributes to team results

Deals with change effectively

Makes decisions, including employees/team and commits to a course of action with available information

Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives

Treats people fairly, with dignity and respect

Works to meet goals in a manner that does not disadvantage other employees or groups

Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual

Listens and responds to others

Is interested in other’s views even if they counter own views

Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results

Adheres to all standards, policies, and procedures (SOPs, etc.)

Effectively uses sales resources and administrative/support staff

Approaches work with a sense of urgency and purpose

Allocates time and resources effectively when faced with competing demands

Overcomes obstacles to accomplish challenging objectives

Follows through on inquiries, requests, and complaints

Actively pursues self-development

Explains own rationale and thought processes to help employees improve their skills

Acts independently to improve and increase skills and knowledge

Demonstrates an awareness of personal strengths and areas for professional improvement

Shares learning, innovations, and best practices with others

Is willing to learn from others

Performs all technical/procedural requirements of the job

Qualification

Sales experienceCustomer relationship managementFinancial managementNegotiating skillsDelphi softwareMicrosoft OfficeProblem-solving skillsCommunication skillsOrganization skillsPresentation skills