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Driftwood Hospitality Management · 1 day ago

Chief Engineer

Alpharetta, GA

Full-time

Onsite

Senior Level

5+ years exp

Driftwood Hospitality Management is renowned for its fully integrated approach to hospitality services. The Chief Engineer directs all aspects of engineering operations, ensuring compliance with brand standards and regulations while maintaining quality service and managing the engineering staff.

HospitalityHotelProperty Management

Responsibilities

Direct all facets of Engineering

Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality

Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader

Be a coach with a positive attitude daily

Implement, manage, and comply with Company policies, practices, and programs

Ensure compliance with brand standards and local, state, and national regulations

Ensure optimal levels of quality service and hospitality are provided to guests

Walk the property daily to identify issues and to speak with and listen to associates

Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed

Inspect and evaluate the condition of the Engineering areas, equipment, and inventories

Investigate, analyze, and report on all incidents and accidents

In conjunction with the General Manager, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates

Generates costs comparison and solicits bid/proposals as needed

Submit recommendations for changes and improvements to the General Manager

Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked

Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes, and regulations

Direct and promote an accident prevention program to minimize liabilities and related expenses

Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards, and regulations

Ensure the staff is proficient in sanitary, safety, security, and emergency procedures

Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability

Make recommendations to the General Manager on additional safeguards as appropriate

Practice safe work habits

Ensure associates are properly trained in the use and maintenance of Company assets

Communicates with hotel department heads to become aware of maintenance needs and ensures timely response to internal requests

Communicates effectively both verbally and in writing to provide clear direction to staff

Assigns and instructs all direct reports in details of work

Observes performance and encourages improvement

Monitors hotel traffic and makes staffing adjustments accordingly

Supervises and reviews costs and inventory

Conducts disciplinary action as required for those directly supervising

Conduct 90 day and annual performance evaluations for the engineering staff

Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth

Coordinates and communicates verbally and in writing with customer (internal and external)

Follows up with customer

Makes presence always known to customer

Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels

Effectively responds to and handles guest problems and complaints

Reviews Guest Service Results with leaders

Participates in the development and implementation of corrective action plans

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Demonstrates commitment to Driftwood Hospitality operating principles and philosophies

Holds self and others accountable for achieving results

Addresses conflict in a timely manner

Contributes to team results

Deals with change effectively

Makes decisions, including employees/team and commits to a course of action with available information

Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives

Conducts one on one meeting with Direct Reports to ensure their ongoing development

Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations

Aids in establishing a positive relationship between Hotel Corporation and property owners

Ensures all required licenses, permits, contracts, insurance, inspections, are in proper order, with the assistance of GM and Controller

Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required

Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guest’s rooms, public areas, and restaurants

Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor

Proactively identifies and develops talent within the organization

Hires the best people from both internal and external candidates

Hires for talent, diversity, and balance of skills

Utilizes the brand’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills, and competencies

Maintains succession planning

Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes

Manages employee progressive discipline procedures for areas of responsibility

Ensures each hotel’s policies are administered fairly and consistently

Ensures disciplinary procedures and documentation are completed according to Employee Handbook

Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns

Ensures employees are treated fairly and equitably

Constantly strives to improve employee retention

Brings issues to the attention of the Controller as necessary

Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility

Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

Enlivens the hotel culture within the hotel

Supports Public Relations’ initiatives

Maintain a consistent professional and positive attitude when communicating with guests and associates

Maintain effective two-way communications that crosses departmental lines

Approach all encounters and actions with guests and associates in a friendly, service-oriented manner

Conduct regularly scheduled meetings with the Engineering staff to provide organizational information and educate associates on changes and activities

Communicate Engineering activities and plans with peers and superiors to obtain appropriate consultation, guidance, and approval

Qualification

Building managementEngineering managementPreventive maintenanceBudgetingProject coordinationHospitality industry knowledgeAnalytical skillsEmployee trainingSafety complianceCustomer serviceVerbal communicationWritten communicationTeam leadership

Required

Five or more years of related experience in building management/engineering

This position requires a substantial and successful track record in profitable Engineering management while maintaining integrity and professional bearing

Minimum of three years of managerial skills as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects

The ability to schedule, manage and delegate work effectively and efficiently

Excellent verbal and written English communication skills

Ability to read and communicate verbally and in writing

Computer literate in MS Word, Excel

Complex mathematical skills and considerable skills in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e., budgets

Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift

Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces

Hearing and visual ability to observe and detect signs of emergency situations

Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air

Grasping, lifting and holding tools and having good finger dexterity is required

Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property

Lifting and moving objects up to 100 pounds

Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling