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CereCore · 1 week ago

Senior UC Engineer (Contact Center)

Nashville, TN

Full-time

Onsite

Senior Level

6+ years exp

CereCore is seeking a Senior UC Engineer (Contact Center) to assist in the design of applications and solutions for the Cisco UCCE contact center environment. This role involves analyzing, maintaining, supporting, implementing, and developing UCCE applications to enhance the efficiency and stability of the environment.

ConsultingInformation ServicesInformation Technology

Growth Opportunities

Responsibilities

Responsible UCCE platform optimization effort (via in-depth knowledge of platform architectures and integrations)

Responsible for working with business partners/vendors to ensure the integrity of the entire UCCE environment through product understanding, development, infrastructure management, performance, and stability. Develops and modifies complex UCCE call flows/scripts

Assists in performing research on contact center applications, technologies, methodologies, and tools

Analyzes and maintains the current UCCE environment and applications. Administers the UCCE platform. Develops and modifies UCCE/third-party application reports

On-call rotation and other responsibilities as assigned