Insight Global · 1 week ago
Senior Automation Data Analyst
Insight Global is seeking a Senior Automation Data Analyst who will enable data-driven decision-making to support Digital Transformation and automation strategy. This role focuses on driving analytics and performance insights across automation and AI initiatives to provide business intelligence that enhances operational excellence.
Responsibilities
Analyze contact center data to find trends and areas for improvement
Create dashboards and reports that show performance of automation and AI tools
Explain complex data in simple terms for executives
Measure results (ROI, cost savings, customer impact) of automation projects
Combine data from multiple platforms for a complete view of performance
Work with teams (product, tech, operations) to improve automation strategy
Automate reporting processes using tools like Power BI, SQL, Python, Tableau
Ensure data quality and consistency across all reports
Qualification
Required
Bachelor's in analytics, computer science, or similar (Master's is a plus)
7+ years in data analytics or automation insights
Power BI, Tableau, SQL, Python
Knowledge of RPA (UiPath, Blue Prism), AI/chatbot analytics
Contact Center Knowledge: KPIs, metrics, and platforms like Five9, Verint, Salesforce
Ability to explain data clearly to non-technical leaders
Preferred
Familiarity with AI, machine learning, and automation innovation
Benefits
Medical
Dental
Vision
401k
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase