Goodwill Houston · 1 day ago
Donor Acquisition Specialist-Northpark
Greater Houston
Full-time
Onsite
New Grad, Entry LevelGoodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. The Donor Acquisition Specialist is responsible for providing excellent donor service at an Attended Donation Center, sorting and processing donations, and ensuring the efficient operation of the program.
CharityEducationEmploymentNon ProfitTraining
Responsibilities
Greet each donor to accept donations with a cheerful and pleasant disposition
Perform GRATIS when accepting donations: GREET – Greet the donor at their vehicle with a smile. RECEIPT – Have a printed Receipt in hand to give to the donor. ASSIST – Assist the donor with unloading their donations and handling them with care. THANK – Thank the donor for their donation. INVITE – Invite the donor to return to donate again! SORT – Sort all donations into hardlines or softlines with urgency
Provide excellent customer service, show appreciation to donors, and invite them to return
Collect donations using donation carts and sort them out into categories
Maintain accurate records of donations and issue completed donation receipts to all donors
Ability to communicate clearly and directly with their immediate manager as well as the Transportation Department and other key leadership personnel
Assist with keeping production supplies available
Assist with loading and unloading donations and equipment as needed
Assist with the security and safety of GWH team members and property
Perform necessary janitorial work
Must report all work incidents and injuries immediately
Performs other duties as assigned by management
Demonstrate professionalism and present a friendly, cooperative attitude
Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles
Must be punctual, have dependable attendance, and maintain an appropriate appearance
Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean
May be asked to attend training sessions and participate in activities outside GWH
Adheres to local, state, and federal laws and regulations
Qualification
Required
Exhibits excellent donor service though performing GRATIS procedures when accepting donations according to GWH guidelines at an Attended Donation Center (ADC) location
Sort and process donations
Responsible for performing assigned duties adhering to and all policies and procedures, to ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission
Greet each donor to accept donations with a cheerful and pleasant disposition
Perform GRATIS when accepting donations: GREET – Greet the donor at their vehicle with a smile. RECEIPT – Have a printed Receipt in hand to give to the donor. ASSIST – Assist the donor with unloading their donations and handling them with care. THANK – Thank the donor for their donation. INVITE – Invite the donor to return to donate again! SORT – Sort all donations into hardlines or softlines with urgency
Provide excellent customer service, show appreciation to donors, and invite them to return
Collect donations using donation carts and sort them out into categories
Maintain accurate records of donations and issue completed donation receipts to all donors
Ability to communicate clearly and directly with their immediate manager as well as the Transportation Department and other key leadership personnel
Assist with keeping production supplies available
Assist with loading and unloading donations and equipment as needed
Assist with the security and safety of GWH team members and property
Perform necessary janitorial work
Must report all work incidents and injuries immediately
Performs other duties as assigned by management
Demonstrate professionalism and present a friendly, cooperative attitude
Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles
Must be punctual, have dependable attendance, and maintain an appropriate appearance
Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean
May be asked to attend training sessions and participate in activities outside GWH
Adheres to local, state, and federal laws and regulations
Ability to communicate and interact well with a variety of personality types
Poses excellent customer service skills
Ability to work a flexible schedule
Must have reliable transportation
The ability to stand, twist, bend, squat, reach, kneel, push, and pull
Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs
Must be able to stand for extended periods of time
Preferred
Previous customer service experience is preferred
Retail sales experience is preferred
High school diploma or equivalent preferred
Company
Goodwill Houston
Goodwill Houston improves the lives of individuals, families, and communities through education, training, and employment opportunities.
Founded in 1945
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Lufburrow
President/CEO
Bob Woods, CPA
Chief Financial Officer
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