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Goodwill Houston · 10 hours ago

Donor Acquisition Specialist-College Park

Greater Houston

Full-time

Onsite

New Grad, Entry Level

Goodwill Houston is leading change by connecting people and improving workforce potential. The Donor Acquisition Specialist is responsible for providing excellent donor service, accepting donations, sorting and processing items, and maintaining accurate records while adhering to company policies and procedures.

CharityEducationEmploymentNon ProfitTraining

Responsibilities

Greet each donor to accept donations with a cheerful and pleasant disposition

Perform GRATIS when accepting donations: GREET – Greet the donor at their vehicle with a smile. RECEIPT – Have a printed Receipt in hand to give to the donor. ASSIST – Assist the donor with unloading their donations and handling them with care. THANK – Thank the donor for their donation. INVITE – Invite the donor to return to donate again! SORT – Sort all donations into hardlines or softlines with urgency

Provide excellent customer service, show appreciation to donors, and invite them to return

Collect donations using donation carts and sort them out into categories

Maintain accurate records of donations and issue completed donation receipts to all donors

Ability to communicate clearly and directly with their immediate manager as well as the Transportation Department and other key leadership personnel

Assist with keeping production supplies available

Assist with loading and unloading donations and equipment as needed

Assist with the security and safety of GWH team members and property

Perform necessary janitorial work

Must report all work incidents and injuries immediately

Performs other duties as assigned by management

Demonstrate professionalism and present a friendly, cooperative attitude

Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment

Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles

Must be punctual, have dependable attendance, and maintain an appropriate appearance

Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean

May be asked to attend training sessions and participate in activities outside GWH

Adheres to local, state, and federal laws and regulations

Qualification

Customer service experienceRetail sales experienceCommunication skillsTeamworkAdaptability

Required

Ability to communicate clearly and directly with their immediate manager as well as the Transportation Department and other key leadership personnel

Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment

Must be punctual, have dependable attendance, and maintain an appropriate appearance

Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean

Must have reliable transportation

The ability to stand, twist, bend, squat, reach, kneel, push, and pull

Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)

Must be able to stand for extended periods of time