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Wake County · 1 day ago

Desktop Support Technician - Sheriff - 2:30pm - 11:15pm

Raleigh, NC

Full-time

Onsite

Entry Level

$26.03/hr - $34.52/hr

2+ years exp

Wake County Sheriff’s Office (WCSO) is seeking a Desktop Support Technician to join their Computer Technology and Support Services Division. The role involves providing technical assistance, managing support tickets, and resolving hardware and software issues to ensure optimal system functionality.

GovernmentHealth CareLaw EnforcementOffice Administration

Responsibilities

Serve as the initial point of contact for our Deputy, Detention and Support staff, providing essential technical assistance

Deliver exceptional customer service by addressing user inquiries and concerns promptly and professionally

Manage multiple support tickets simultaneously to ensure efficient problem resolution

Diagnose and resolve hardware and software issues to maintain optimal system functionality

Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members

Image and configure desktop and laptop computers to meet organizational needs

Participate in an on-call rotation to provide support as needed

Perform all assigned duties after six months of on the job training on day shift

Qualification

Technical supportHardware troubleshootingSoftware troubleshootingCustomer serviceComputer imagingCommunication skillsAssociates degreeBachelor’s degree

Required

Associates degree in Computer Science, Information Systems, Computer Engineering or a related field

Two years of experience in information systems support may be substituted for the degree requirement

Valid Driver's License and 'safe' driving record

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume

Outstanding communication skills with the ability to effectively communicate complex information technology security concepts and terminology to both technical and non-technical personnel

Solid understanding of customer service principles and practices

Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services