DXC Technology · 1 day ago
Field Desktop Support technician Nashville TN(Hybrid)
Nashville, TN
Full-time
Hybrid
New Grad, Entry LevelDXC Technology helps global companies run their mission critical systems and operations while modernizing IT. They are seeking a Field Desktop Support Technician to provide operational technical support to clients, manage hardware and software deployment, and ensure effective service support.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
No H1B
Responsibilities
Provide operational technical support to clients relating to desktop equipment
Manage ongoing maintenance and deployment of new hardware and software for device life cycle
Monitor and update service requests and incidents within the ServiceNow
Provide service support, installation, and configuration with PCs, smart devices
Act as escalation point to Tier 1 group regarding any application or hardware-related inquiry or issues relating to Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions
Imaging of desktop and laptop computers—knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft Intune
Prepare workstations, including the setup and configuration of laptops and desktops
Interface with hardware vendors to facilitate repair and installation
Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
Ability to serve as a backup to the existing Desktop Manager as required
Maintain inventory using internal tracking systems to ensure accurate reporting
Responsible for Parallels RAS infrastructure build/Support
Responsible for all levels of end user support 1,2. 3
Responsible for Vmware virtualization support
Responsible for Microsoft M365 Tenant support
Qualification
Required
Must have a valid USA Indefinite Work Permit
B.A./B.S. in related field or equivalent education/experience to provide necessary skills to perform primary responsibilities
Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments
Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
Ability to lift and/or move computer equipment and boxes
Knowledge of Microsoft Windows OS, Microsoft Office Suite & Microsoft 365
Ability to maintain professional communication by phone, email, and in person with end users, support staff, and IT staff
Parallels RAS experience required
Knowledge of Power BI/Power Apps required
Preferred
Prior experience working for a professional service organization preferred
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
Founded in 2017
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase