Guardian Protection Services · 1 day ago
Customer Service Representative - Troubleshooting Specialist (2:45p - 11:15p)
Warrendale, PA
Full-time
Onsite
New Grad, Entry LevelGuardian Protection Services, Inc. is a company that provides smart technology and professional monitoring for home security solutions. They are seeking Customer Service Representatives to assist customers with troubleshooting technical issues, ensuring a smooth experience with their products and services.
Cyber SecurityInformation TechnologyReal EstateSecurity
Responsibilities
Handle inbound customer calls with professionalism and empathy
Diagnose and resolve technical issues across a range of devices and platforms
Walk customers through step-by-step solutions in real time
Promote safety by educating customers and recommending tailored product solutions to drive sales
Support an ever-changing industry that is fueled by technology
Qualification
Required
Strong communication skills with a calm, clear phone presence
Proven ability to troubleshoot technical issues (software, hardware, connectivity)
A passion for technology and a desire to learn
Ability to multitask and stay organized in a fast-paced setting
A genuine desire to help people and solve problems
Benefits
Competitive hourly wage with discounted services and PerkSpot benefits
Day one benefits: Medical, dental, vision, 401K and more
Generous paid time-off plus ten additional paid holidays
Free on-site gym membership and a discounted cafeteria
Continuous training that sets you up for success—and advancement
An amazing culture that values growth, teamwork, and integrity
Company
Guardian Protection Services
Guardian Protection Services is a company dedicated to life safety and monitoring of property.
Founded in 1950
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-01-10
Company data provided by crunchbase