xAI · 1 day ago
X Money Support
Bastrop, TX
Full-time
Onsite
Entry, Mid Level
2+ years expxAI is dedicated to creating advanced AI systems to support humanity's quest for knowledge. They are looking for an empathetic and dynamic X Money Support Agent to resolve customer inquiries and enhance the customer experience in a fast-paced fintech environment.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Serve as the first point of contact, embodying X Money’s commitment to trust and excellence in every customer interaction
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings
Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes
Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary
Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution
Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements
Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information
Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets
Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols
Contribute insights to shape a scalable, customer-focused support model that maximizes satisfaction and operational efficiency
Qualification
Required
2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment
Proven experience managing customer interactions via phone, chat, and email in a support or contact center setting
Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism
Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence
Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases
Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations
Preferred
Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms
A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement
A passion for problem-solving and enhancing customer experiences through creative solutions
High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment
A sense of humor and adaptability to thrive in a rapidly evolving fintech landscape
Benefits
Equity
Comprehensive medical coverage
Vision coverage
Dental coverage
Access to a 401(k) retirement plan
Short & long-term disability insurance
Life insurance
Various other discounts and perks
Company
xAI
XAI is an artificial intelligence startup that develops AI solutions and tools to enhance reasoning and search capabilities.
11-50 employees
Funding
Current Stage
Late StageTotal Funding
$42.73BKey Investors
Neptune Digital AssetsSpaceXMorgan Stanley
2026-01-06Series E· $20B
2025-12-11Secondary Market· $0.3M
2025-07-13Corporate Round· $5.32B
Leadership Team
Greg Yang
Co-Founder
Yuhuai Wu
Co-Founder
Recent News
2026-01-25
2026-01-24
Company data provided by crunchbase