ModMed · 4 days ago
Training Consultant
United States
Full-time
Remote
Mid Level
3+ years expModMed is seeking a Software Training Consultant - Practice Management to provide onsite and remote training classes for medical practice customers. The role involves training clients on medical software, managing training schedules, and collaborating with various departments to ensure effective training delivery.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Train clients on the use of the features and functions of the service
Establish rapport; gain and maintain credibility with diverse audiences
Reporting software improvements and enhancements to software engineers
Help our clients adopt best practices in using our solution to manage their practice
You must be technically savvy with the ability to easily learn new software
Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques
Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
Record details of client feedback through the training process
Responsible for contributing to the creation of training resource material
Maintain certification of 80% or higher on all application material and quizzes
Qualification
Required
Train clients on the use of the features and functions of the service
Establish rapport; gain and maintain credibility with diverse audiences
Reporting software improvements and enhancements to software engineers
Help our clients adopt best practices in using our solution to manage their practice
You must be technically savvy with the ability to easily learn new software
Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques
Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
Record details of client feedback through the training process
Responsible for contributing to the creation of training resource material
Maintain certification of 80% or higher on all application material and quizzes
Excellent troubleshooting skills and a drive to resolve client issues
Solid understanding of practice workflows as it relates to system interaction
Excellent communication skills; teamwork; detailed-oriented
Basic knowledge of Apple platforms and Windows PC
Willing to travel 75% domestically
Ability to provide some off-hours support, including weekend travel
Preferred
Bachelor's Degree preferred
At least 3+ years of delivering software training to business clients preferred
At least 3+ years of medical practice management (Claims Specialist, Accounts Receivable Specialist, Biller or similar)
At least 3+ years of experience using a medical practice management system preferred
Experience in OBGYN and or Urology highly preferred
Knowledge of EDI 5010 requirements preferred
Knowledge of Accounts Receivables preferred
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
Crunchbase News
2025-12-31
2025-11-18
Company data provided by crunchbase