Gaffa group ยท 1 day ago
Client Success Associate
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $60K/yrGaffa Group Inc is passionate about helping clients succeed and is seeking a proactive Client Success Associate to join their team. The role involves maintaining strong relationships with clients and ensuring they receive the support and value from the company's products or services.
Marketing & Advertising
Responsibilities
Building and maintaining strong, long-term relationships with clients
Serving as the main point of contact for client enquiries, support, and follow-ups
Assisting new clients through onboarding and training processes
Monitoring client accounts to ensure satisfaction and identify opportunities for growth
Gathering and analyzing feedback to improve client experience and internal processes
Collaborating with sales, marketing, and product teams to deliver seamless client experiences
Tracking client engagement and preparing regular reports on account health and performance
Qualification
Required
Proactive and personable attitude
Ability to build and maintain strong, long-term relationships with clients
Experience serving as the main point of contact for client enquiries, support, and follow-ups
Skills in assisting new clients through onboarding and training processes
Ability to monitor client accounts to ensure satisfaction and identify opportunities for growth
Experience gathering and analyzing feedback to improve client experience and internal processes
Ability to collaborate with sales, marketing, and product teams to deliver seamless client experiences
Skills in tracking client engagement and preparing regular reports on account health and performance
Company
Gaffa group
I founded Gaffa Group with a simple but powerful belief: opportunity changes lives.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase