Protective Life · 3 days ago
Network Operations Center Manager
Birmingham, AL
Full-time
Onsite
Director/Executive
$99K/yr - $151K/yr
10+ years expProtective is committed to helping customers against life's uncertainties, and they are seeking a Director Network Operations Center to lead their NOC IT team. The role involves managing a 24x7 operations center team to ensure the availability of IT services and implementing strategies to improve operational processes and technology use.
FinanceFinancial ServicesInsurance
Responsibilities
Provide leadership, oversight, and mentor analysts and operators to build a high functioning network operations organization that improves availability and speeds delivery of IT Services:
Partner with all areas of IT to identify repeatable tasks that can be shifted to the operations area. Ensure that team executes tasks consistently and quickly. Provide feedback for areas of improvement and automation opportunities of these tasks and broader IT Service delivery
Execute defined operational procedures across open systems and mainframe systems to support routine function and health of the systems, escalating issues as appropriate to other operational, application, or infrastructure teams
Implement capacity management across on premise and remote datacenter assets. Proactively monitor and forecast for potential under or over use of datacenter components needed to meet business requirements. Facilitate end to end asset management of physical assets in the local and remote datacenters. Monitor for and respond to unexpected power, cooling, or other issues in the datacenter
Evaluate monitoring capabilities, business service mapping and relationships, alerting, event management, and ITSM processes and tools for gaps in achieving the vision of the IT operations group. Continually improve our network operations center processes and tools towards achievement of the vision
Assess, manage, and implement technology in the network operations control room to ensure valuable metrics, alerts, events, and incidents are used to support operations staff’s ability to monitor our technology systems and environment
Manage a 24x7 staff of analyst to execute operational procedures, and monitor for and respond to user reported and system identified events, incidents, and problems
Document procedures and important information about the systems and environment to support onboarding and training of new personnel
Rotating on call 24x7 escalation manager for IT operations
Develop core policies and procedures as needed for managing assets in local and remote datacenter throughout asset lifecycle
Provide leadership in the participation, planning and management of technical solutions of diverse size and scale
Develop short- and long-term technology vision and roadmaps
Communicate accurate and useful updates to various levels of IT management, including senior leaders and other management as needed on a timely basis
Instill commitment to quality, customer service, ownership, and teamwork
Monitor adherence of technical teams to defined processes
Ensure goals for teams are being met and manage group commitments
Identify potential business opportunities and communicate them to departmental management
Make decisions that reflect the best interests of the company
Be willing and available to travel as required
Be willing and available for after-hours support
Other duties as assigned
Anticipated Areas of Focus within work responsibilities:
10% Delivery and Execution – Implement, update, and maintain datacenter environmental and asset solutions. Deliver assigned operational tasks on time and with no interruption to business services
20% People - Acts as a point of escalation for business impacting degradations and outages; Provides leadership, mentoring, and coaching to direct reports; Conducts annual and quarterly reviews, reviewing individual development plans and providing performance feedback; Attracts, retains, develops, and motivates top talent
20% Strategy and Planning - Works with management, other operations teams, and business customers to develop operational processes and procedures to deliver value; Works across local teams to unify strategy and alignment; Identifies and removes potential roadblocks & bottlenecks across large cross-functional teams to support availability of services to business; Participates in and influences development of technology roadmaps within a given portfolio; Drives thought leadership and innovation within a given portfolio
40% Support and Enablement - Point of escalation for high-priority issues and outages as they arise; Provides real time monitoring across IT environment to detect degradations and outages; Maintains asset database in systems of records to support monitoring and management of datacenter, Fields questions from project, product, and support teams; Helps solve technology disputes across local teams; Analyze toolsets to recommend improvements in delivery of end to end business availability for IT services; Evangelizes successful usage of tooling and technology with local teams
Qualification
Required
College Degree Required with experience leading IT teams
10 + years IT experience
5+ years experience delivering a broad portfolio of technology solutions
Experience with mainframe and open systems technologies and datacenter operations
Enterprise process understanding needed to advance operational maturity within the organization
Preferred
Industry certifications a plus
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase