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BlueCross BlueShield of South Carolina · 1 day ago

Customer Service Advocate I

Columbia, SC

Full-time

Onsite

Entry Level

2+ years exp

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I to provide prompt and courteous responses to customer inquiries. The role involves researching issues, documenting inquiries, and coordinating with other departments to resolve problems while maintaining high standards of customer service.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management

Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards

Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments

Qualification

Customer serviceVerbal communicationWritten communicationComputer systems operationOrganizational skillsBasic computer skillsJudgment skillsHuman relationsStress management

Required

High School Diploma or equivalent

Excellent verbal and written communication skills

Strong human relations and organizational skills

Ability to handle high stress situations

Good judgment skills

Strong customer service skills

Ability to learn and operate multiple computer systems effectively and efficiently

Basic computer operating skills

Standard office equipment

Preferred

Associate degree

Two (2) years-of customer service or call center experience

Knowledge of word processing, spreadsheet, and database software

Benefits

401(k) retirement savings plan with company match

Fantastic health plans and free vision coverage

Life insurance

Paid annual leave — the longer you work here, the more you earn.

Nine paid holidays

On-site cafeterias and fitness centers in significant locations

Wellness programs and a healthy lifestyle premium discount

Tuition assistance

Service Recognition

Company

BlueCross BlueShield of South Carolina

Glassdoor3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees