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Opendoor · 1 day ago

Experience Advocate

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Opendoor is a company focused on empowering homeowners and facilitating the home buying and selling process. They are seeking an Experience Advocate to provide exceptional support to customers, guiding them through their real estate transactions and resolving any issues they may encounter.

MarketplaceProperty DevelopmentProperty ManagementPropTechReal Estate

Responsibilities

Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency

Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues

Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships

Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication

Act as a liaison between customers and internal partners to resolve customer issues

Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information

Continuously develop your real estate and Opendoor knowledge by participating in training and discussions

Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset

Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers

Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart

Meet team performance goals consistently (adherence, productivity, and CSAT)

Remain flexible to work schedules that will include weeknight or weekend coverage

Qualification

Customer experienceReal estate knowledgeHigh volume call experienceMulti-system navigationBilingual in EnglishSpanishEmpathyCoachableSolution-orientedTeam collaborationCommunication skillsAdaptability