Claritas Rx ยท 2 days ago
Head of Platform Operations
United States
Full-time
Remote
Director/Executive
$220K/yr - $250K/yr
10+ years expClaritas Rx is a venture-backed digital health startup focused on specialty biopharmaceutical products. They are seeking a Head of Platform Operations to lead the operational excellence of their SaaS application, analytics platform, and DevOps functions, ensuring reliability, scalability, and security of production systems.
AnalyticsInformation ServicesInformation TechnologyService Industry
Responsibilities
Own all operational activities for the SaaS platform and data services post-deployment, ensuring 24/7 availability and performance
Lead, build, and govern the operations team, including managing offshore specialists and defining access controls to prevent PHI exposure
Establish and maintain operational SLAs and KPIs, producing regular operational review reports and customer-facing post-mortem writeups
Drive the strategy for Cloud Native infrastructure, overseeing CI/CD pipelines, container management (Docker/Kubernetes), and deployment automation
Develop and maintain comprehensive monitoring and alerting systems (using tools like AWS CloudWatch) to ensure rapid issue detection and system health
Manage the 'Run' function of the platform, ensuring zero-downtime deployments and robust infrastructure-as-code practices
Partner with Data Engineering to monitor ETL/ELT pipelines. Ensure data arrives on time and meets quality standards (freshness/completeness)
Manage the operational health of data and application infrastructure tools (e.g., Snowflake, Airflow, Redshift etc.), managing upgrades and capacity planning
Technically implement and police data access controls across all layers of the platform. Ensure developers and analysts have the access they need without violating 'Least Privilege' policies
Implement and manage incident response workflows (e.g., in Jira), ensuring clear remediation processes and documentation
Oversee access reviews and compliance reporting to support HIPAA and SOC2 policies, serving as the primary owner for audit readiness
Create and maintain SOPs, runbooks, and operational procedures to institutionalize best practices
Identify recurring operational issues and partner with engineering to drive reliability and automation improvements
Gather, analyze, and report on operational metrics, incident trends, and system health
Execute the technical controls required for SOC2, HIPAA, and ISO audits. Ensure evidence is collected automatically and continuously
Manage the patching cadence. When security scans find vulnerabilities, you are responsible for prioritizing and deploying the fixes across the fleet
Qualification
Required
BS degree in Computer Science, Math, or related STEM fields, or comparable body of work
10+ years of experience in Software Engineering or Operations, with significant experience in a leadership role
Proven track record of managing SaaS platforms and DevOps functions in a high-compliance environment (healthcare preferred)
Deep expertise in AWS Cloud Native Development (MySQL, Athena, PySpark, Lambda, CloudWatch)
Strong programming background with 10+ years of experience in languages such as Python, TypeScript, or Go
Advanced SQL skills (10+ years) including performance tuning and complex data modeling
Experience with containerization and modern CI/CD tools
Experience managing 24/7 on-call rotations for production systems and handling severe customer-impacting incidents
Ability to define and govern offshore teams, ensuring operational capability without compromising security
Strong communication skills for cross-functional collaboration and customer-facing reporting
Benefits
Competitive salary between $220,000 to $250,000
Benefits package
Company
Claritas Rx
Claritas Rx is a data integration and analytics company for pharmaceutical manufacturers.
51-200 employees
H1B Sponsorship
Claritas Rx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2022 (3)
2021 (5)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Questa Capital Management
2021-03-09Private Equity
2021-02-01Series A
2017-12-08Seed
Leadership Team
Bhupesh Bajaj
Chief Technology Officer
Scott L Earl
Chief Financial Officer
Recent News
National Association of Specialty Pharmacy (NASP)
2025-09-15
Company data provided by crunchbase