Samuel, Son & Co. · 5 hours ago
Representative, Inside Sales
Imperial, PA
Full-time
Onsite
Entry Level
1+ years expSamuel, Son & Co. is seeking an Inside Sales Representative to manage customer relationships and drive sales growth. The role involves monitoring inventory, processing orders, and actively seeking new business opportunities while ensuring customer satisfaction.
IndustrialIndustrial ManufacturingManufacturing
Hiring Manager
Catherine Ranta
Responsibilities
Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed
Make the prompt turnaround of quotes a priority
Speak to customers about developments and events (e.g. new / discontinuing products, increases or decreases in manufacturing activity, etc.) that could impact our business and share this information with the sales team
Actively seek new business from current customers as well as potential new customers
Establish and maintain good day-to-day working relationships with customer contacts
Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.)
Monitor the status of customers’ orders and intervene as required to ensure on-time delivery
Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown
Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing
Identify and develop new market growth opportunities through cold calls, online research, and utilizing inter-company resources
Perform all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill of Rights
Support and assist with customer satisfaction surveys
Maintain the appropriate gross margin performance expected in all accounts
Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins (e.g. shipping costs, handling costs etc.)
Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
Take personal accountability for the inventory position and performance of accounts
Ensure Special Purchase Requisitions are placed as required to meet customer needs with consideration to customer usage patterns and economic order quantities
Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues
Other related duties as assigned
Qualification
Required
University / College education in Business or 1 to 3 years of related experience with inside sales
Effective time management skills, ability to prioritize, able to work as a member of a team
Strong attention to detail
Strong written and oral communication skills
Previous interaction and experience with customers
Drive, determination and ability to work both independently with little direction and as part of a team
Strong computer skills, and software knowledge such as, (Excel, Word, AS400, Microsoft Outlook, phones, company documentation) etc
Preferred
Experience in metals is a plus but not required
D365 experience a plus, but not required
Company
Samuel, Son & Co.
Founded in 1855, Samuel, Son & Co., Limited, is a family-owned integrated network of metal manufacturing, processing and distribution divisions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Parrish
Sr. Human Resources Business Partner
Carolyn Clarke
Human Resources Business Partner
Recent News
2025-09-12
Canada Newswire
2024-12-28
2024-12-28
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