AAA · 1 month ago
Member Experience Associate
Dublin, CA
Full-time
Onsite
Entry, Mid Level
$23/hr - $26.95/hr
2+ years expAAA Mountain West Group is seeking a Member Experience Associate to deliver outstanding service and value to their members. The role involves performing customer interactions, achieving sales targets, and adapting to various branch environments to meet member needs.
Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel
Responsibilities
Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV/MVD
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need
Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment
Qualification
Required
High School Diploma/GED
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required; customer service experience is strongly preferred
Drive for Results: Focuses on desired end results, takes steps necessary to meet deliverables in on time, and continues to move forward toward goal achievement
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Teamwork: Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations
Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs
Preferred
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets
Bilingual Spanish skills are a plus!
Benefits
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Company
AAA
Our mission is to Save Lives, Create Member Value and Deliver Exceptional Experiences. Proudly serving 65+ million Members.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Primi, SHRM-SCP
Sr. Compensation Partner
Jianna Conway
Partnership Marketing Manager
Recent News
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