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State of Iowa - Executive Branch · 3 days ago

Administrative Support Assistant 3 - Motor Carrier Services Ankeny

Ankeny, IA

Full-time

Onsite

Entry Level

2+ years exp

The State of Iowa's Executive Branch is seeking an Administrative Support Assistant 3 to join the Iowa DOT's Vehicle Services Team. This role involves providing customer service related to vehicle titles, registrations, and special license plates while upholding the department's core values.

AssociationConsultingNon Profit

No H1B

Responsibilities

Review customer applications and requests for all special license plates. Verify ownership and documentation. Take appropriate action to approve or deny the plate application based on the qualifications and fees. Enter information into the Vehicle Registration & Titling (VRT) System. Return incomplete and denied applications to customer

Review and approve applications for the issuance of official titles, registrations and plates to state, county, school and city governmental entities. Enter application information into the VRT System. Send title, registration and plates, if necessary, to appropriate agency. Review plate requests for issuance

Review and process bonded title applications and supporting documents when Code/Rule requirements are met. Research and establish vehicle data, determine and establish bond amount. Maintain bond application files. Enter vehicle and bond data on to the VR&T System. Notify BIIP Investigator with vehicle discrepancies

Review and determine eligibility for issuance of persons with disabilities (PWD), placards, and stickers. Determine eligibility for issuance of institutional placards to agencies who transport persons with disabilities

Answer phones to help answer application specific questions and general questions regarding our processes and work our customer service counter to help walk-in customers as well as those with appointments

Qualification

Data entryCustomer serviceIT transactional systemsWritten communicationVerbal communication

Required

Ability to review applications for accuracy based on established laws, rules and procedures

Experience entering data into a complex IT transactional system to fulfill orders or programs

Customer service experience for fulfillment of mail and on-line orders

Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters

Verbal communication experience, specifically to resolve customer issues through phone calls

Two years of full-time work experience in general office, clerical, data entry/processing, or related work

A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience

Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

Benefits

Competitive pay and benefits package including health, dental, flexible spending, and life insurance

Insurance benefits start first of the month following 30 days of employment.

Opportunities for professional growth and development.

Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.

Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

Optional 401A plan with employer contributions.

Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

Company

State of Iowa - Executive Branch

If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you! There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more.

Founded in 1965

Des Moines, Iowa, USA

10001+ employees