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Blue Cross and Blue Shield of Kansas · 5 days ago

Account Administrator

Manhattan

Full-time

Onsite

Entry Level

$27.08/hr - $33.80/hr

2+ years exp

Blue Cross and Blue Shield of Kansas is a trusted health insurance provider in Kansas, seeking an Account Administrator to support sales representatives and coordinate internal operations. The role involves providing customer service for claims and membership inquiries, while ensuring compliance with corporate standards and assisting in achieving growth objectives.

Financial ServicesHealth Care

Growth Opportunities

Responsibilities

Coordinate activities and logistics to support sales representatives in achieving growth targets, which include organization and maintenance of group files, documentation, and delivery of timely reporting

Manage a high volume of phone and email communications for self and sales representatives while maintaining a positive and professional manner

Organize travel, meetings, and materials for group presentations and weekly sales calls

Assist in proposal and renewal rating processes, including rate calculations, broker fee verification, employee meetings (when applicable), preparation of sales literature and benefit material for customer presentations, and submission of accurate information for processing

Conduct group administrator meetings (in-person or virtual) to explain benefit administration

Support employee meetings and respond to customer inquiries, concerns, and complaints via email, phone, or in-person walk-ins; this may include claims research, benefit discrepancies identification, situational analysis, with the ability to coordinate information with other divisions and departments to solve problems

Compliance with corporate information security policies, standards, and guidelines related to access control

Participates in various job-related training throughout the year (travel may be required)

Must support and exhibit the company’s values of integrity, dependability, service, growth and progress, and courage

Successfully completes Federally Facilitated Marketplace (FFM) training, annually

Qualification

Microsoft ExcelOrganizational skillsCommunication skillsAnalytical skillsCustomer serviceLearning agilityProfessionalismTime managementDetail-orientedTeam player

Required

High school diploma or equivalent required

Minimum of 2 years of office or administrative experience required

Required to obtain a State of Kansas Insurance License within 60 days of hire

Required to have and maintain a valid Driving License

Required to sign a non-compete agreement

Strong organizational and time management skills; ability to adapt to changing priorities, multitask effectively, and complete assigned tasks in a fast-paced deadline driven environment with minimal direction and follow-up

Excellent verbal and written communication skills; ability to communicate and collaborate across all lines of business including internal departments, external contacts, brokers and groups

Detail-oriented with a focus on accuracy and timeliness

Strong computer skills including Microsoft Word and Excel; ability to manipulate and analyze data in spreadsheets, graphs, and other reports

Possess a high-level learning agility; able to efficiently learn and apply knowledge of benefit structures and underwriting standards in a group sales and enrollment environment

An innovative thinker with good judgement as well as strong analytical and decision-making skills

Demonstrates an excellent work ethic including a high level of honesty, loyalty, integrity, and professionalism

Ability to exhibit discretion in handling confidential information, in accordance with corporate compliance standards

Ability to act in with a professional demeanor and be a collaborative team player