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NEOGOV · 1 day ago

DSHS ESA DCS Child Support Program Manager

Thurston County – Olympia, WA

Full-time

Hybrid

Mid, Senior Level

$79K/yr - $106K/yr

4+ years exp

NEOGOV is seeking a skilled professional to serve as a Child Support Program Manager within the Department of Social and Health Services in Olympia. The role involves providing second-level supervision for Support Enforcement Officer employees, leading multiple collection teams, and representing the Division of Child Support with community partners.

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Responsibilities

Responsible for second-line supervision in the Olympia Field Office

Plan, organize, lead, and evaluate the activities and performance of multiple collection teams and a customer service team

Hire and train first-line supervisors; oversee the hiring, training, and performance of line staff

Provide guidance, instruction, and consultation to supervisors and/or managers regarding the investigation of employee complaints and/or misconduct

Respond to inquiries and complaints from outside sources and staff; investigate case handling issues and interpretation of regulations

Develop and implement program objectives

Build teamwork and a positive workplace culture

Represent the Division of Child Support at the local level with both public and private community partners and stakeholders

Qualification

Child support enforcementSupervisory experienceStrategic planningCustomer service orientationChild support lawsLeadership abilityCommunication skillsGoal settingInterpersonal skillsTeamwork

Required

A bachelor's degree with major study in business or public administration or closely allied field

Four years of professional supervisory and/or management experience related to child support enforcement and/or Debt Collection related functions

Six months' experience in strategic planning; organizing, directing and/or evaluating subordinate personnel within an enforcement related field

Preferred

Proven leadership ability

Excellent communication and interpersonal skills

Ability to develop strategies and effectively prioritize organizational efforts to achieve agreed-upon objectives, requirements, performance targets, and timelines

Ability to achieve results by setting challenging and attainable goals, ensuring quality and quantity standards are met, and recognizing/rewarding good performance

Customer Service Orientation – Ability and willingness to understand and satisfy the needs of others, including internal and external customers

Knowledge of state and federal child support statutes, rules, laws, and regulations

Ability to collaborate effectively with professional, managerial, and other levels in both the private and public sectors

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.