Humana · 1 day ago
Manager, Care Coaching - Baldwin, WI
River Falls, WI
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $108K/yr
4+ years expHumana is seeking a Manager, Care Coaching who will support Care Management staff and provide leadership and mentoring. The role involves ensuring service delivery aligns with Humana values and the Family Care program, while also coaching staff and overseeing care management quality.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Mentor and support the work of Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract, providing a positive member experience, all while demonstrating Humana’s leadership standards
Serve as a resource to clarify process and policy clarification to IDT when addressing programmatic, member, and associate specific challenges
Identify and coordinate learning needs; arrange for mentorship, provide clear expectations, facilitate orientation and ongoing learning to build capacity, self-reliance and knowledge
Assess and coach staff on the IDT core competencies and performance standards
Oversee the quality of care management service delivery
Utilize reports, assess process and review documentation
Assess utilization and the quality of care management for each member served
Participate in cross departmental collaboration to ensure the quality and effectiveness of provider services
Engage, educate and develop community partners and internal and external stakeholders
Support the work and development of IDT associates
Create effective teams by assisting with recruiting, selecting, orienting, and training associates
Qualification
Required
Bachelor's degree in human services or a related field or associate degree or higher in nursing
1 year of leadership experience in the human services field
3 years of experience working in the Family Care program
Must reside in Wisconsin
Preferred
Reside within a one-hour radius of Baldwin, WI
Master's degree in public administration, social work or related field
5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities or frail elders
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-06
2026-01-04
Fierce Healthcare
2025-12-24
Company data provided by crunchbase