Apply on Employer Site

AAA · 2 days ago

Member Experience Associate

Menlo Park, CA

Full-time

Onsite

Entry Level

$23/hr - $26.95/hr

2+ years exp

AAA Mountain West Group is seeking a Member Experience Associate to deliver outstanding service and value to its members. This role involves performing customer interactions, product sales, and achieving individual sales targets across multiple branch locations.

Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel

Responsibilities

Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:

Member Experience

Member Services

Concierge

DMV/MVD

Auto Travel

Unlicensed Insurance Services

Smart Home Security

Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need

Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities

Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location

Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment

Qualification

Customer ServiceSalesProduct KnowledgeTechnical ProficiencyOperational ExcellenceAdaptabilityTeamworkEffective Communication

Required

High School Diploma/GED

2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required

Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers

Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement

Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Teamwork: Develop quality relationships with peers, leaders and internal partners

Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations

Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs

Preferred

Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets

Customer Service experience

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program