Fullsteam ยท 1 day ago
Support Technician
United States
Full-time
Remote
New Grad, Entry LevelFullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. We are seeking a Support Technician to provide technical support and assist with scripting for client reports, focusing on resolving technical issues and ensuring smooth operation of client systems.
PaymentsSoftware
Responsibilities
Provide first-level technical support to users through phone, email, and remote sessions, addressing issues related to client computers and software
Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary
Assist with creating and maintaining scripts in C# and SQL to generate and customize client reports
Collaborate with the development team to report bugs and suggest usability improvements
Document support cases, resolutions, and any scripting changes for future reference
Qualification
Required
Experience providing technical support via phone and email in a professional environment
Some familiarity with code and scripts
Understanding of Windows OS and common networking concepts
Ability to work collaboratively and communicate effectively with clients and team members
Strong troubleshooting and problem-solving skills for hardware, software, and networking issues
Excellent communication and customer service abilities, with the capability to explain technical concepts clearly
Basic knowledge of C# and SQL for scripting and report generation
Familiarity with Windows operating systems and networking fundamentals
Company
Fullsteam
Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of 1,700 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.
Founded in 2018
1001-5000 employees
H1B Sponsorship
Fullsteam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital PartnersSixth Street
2023-05-25Private Equity
2021-12-02Private Equity
Leadership Team
Bradley Friemel
Chief Technology Officer, Rentals Vertical
Charles Freund
Chief Financial Officer
Recent News
Company data provided by crunchbase