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Santander · 1 day ago

Branch Operations Manager, Sharswood, Philadelphia, PA

Philadelphia

Full-time

Onsite

Mid Level

$38K/yr - $64K/yr

3+ years exp

Santander is a global leader and innovator in the financial services industry and is evolving into a technology-driven organization. As a Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth.

BankingCommercial LendingFinanceFinancial ServicesPersonal Finance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Assist customers with various transactions, including deposits, withdrawals and payments

Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship

Ensure an elevated customer experience, delivering personalized, seamless, and attentive service

Effective lobby management to optimize customer flow and engagement

Resolve customer issues promptly and effectively

Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty

Engage customers through digital platforms to enhance customer interactions and educate them on self-service options

Conduct cash counts and maintain accurate audit logs

Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions

Communicate clearly and effectively with customers in person, over the phone, or through digital channels

Utilize data-driven decision-making to improve branch performance and operational efficiency

Assist colleagues in achieving their developmental goals and career aspirations

Responsibilities may extend to supporting nearby branch locations based on business necessity or as required based on branch designation

Qualification

Branch banking experienceCash handling experienceCustomer service experienceRisk management knowledgeData-driven decision makingComputer proficiencyLobby managementCommunication skillsProblem-solving skillsRelationship building

Required

High school diploma, GED: or equivalent education - Required

3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required

12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required

18+ Months Cash handling experience - Required

18+ Months Customer service experience within a high volume, fast paced and constantly changing environment. - Required

Proficient in cash handling and maintaining audit logs

Excellent customer service skills and a passion for helping others

Proven ability to build relationships and enhance customer experience

Strong problem-solving skills with a proactive approach to issue resolution

Proficient in using digital tools and technology to enhance customer engagement

Ability to make data-driven decisions to improve operational outcomes

Strong knowledge of company policy, compliance regulations, risk management and loss prevention

Ability to work in a fast-paced environment and manage multiple priorities

Excellent communication, consultative and influence skills both verbal and written

Self-motivated to succeed in a goal driven environment

Ability to interact with integrity and professionalism with customers and employees

Computer proficiency and basic math skills

Ability to work branch hours, which can include weekends and evenings

Preferred

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education

Experience in Microsoft Office products

Benefits

Fair and competitive rewards package

Benefits are designed to support you, your family and your well-being

Company

Santander

Glassdoor3.9

Banco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking.

Founded in 1857

Boadilla Del Monte, Madrid, ESP

10001+ employees

https://www.santander.com/

H1B Sponsorship

Santander has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)