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Mallick Plumbing & Heating · 1 day ago

Customer Service Representative

Gaithersburg, MD

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

Mallick Plumbing & Heating is a trusted name in plumbing for the Washington Metropolitan area, seeking a motivated and service-focused Customer Service Representative. The role involves creating exceptional customer experiences by answering inquiries, scheduling service calls, and coordinating with team members.

Building MaintenanceConstructionService Industry

Responsibilities

Answering customer inquiries and scheduling service calls

Acting as the first point of contact, delivering empathetic and solutions-focused service

Coordinating with Mallick Team members to ensure seamless communication and scheduling

Supporting customer retention and satisfaction with a positive, problem-solving attitude

Qualification

Customer serviceService TitanPositive attitudeReliabilityActive listening

Required

Wiliness to Learn: We will happily provide you with all the resources and knowledge to be successful. We just ask you bring a positive attitude and commit to consistently growing your skills

Customer-First Focus: You genuinely enjoy helping people and can actively listen to identify and resolve issues

Reliability: Your teammates can depend on you to assist with scheduling and daily operations

Positivity: You're eager to learn, ask questions, and bring energy to your role every day

Location: Must be able to reliably commute to or relocate to Gaithersburg, MD, before starting

Preferred

BONUS: Service Titan Experience: Familiarity with Service Titan software is a plus, but NOT required. If you're new to it, don't worry – we will provide training to get you up to speed quickly