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Zendesk · 1 day ago

Solutions Consultant - Pre Sales

United States

Full-time

Remote

Mid Level

$178K/yr - $266K/yr

3+ years exp

Zendesk is a company focused on customer service solutions, and they are seeking a Solutions Consultant to manage the technical and solution aspects of the sales cycle. The role involves working closely with sales and marketing teams to establish technical relationships with prospects and ensure customer satisfaction through effective communication and solution delivery.

Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support

H1B Sponsor Likely

Responsibilities

Responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle

Work in conjunction with Sales, Marketing, Product Managers, and other members of the x-functional team to be the technical bridge between our Sales team and their prospects

Take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual

Qualification

Presales experienceWeb technologiesSaaS applicationsCustomer Service SoftwareProblem solving skillsInterpersonal skillsPresentation skillsWriting skills

Required

3+ years Presales experience

Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications

Experience mapping RFI/RFP requirements to software solutions

Excellent interpersonal, communication, persuasion, presentation and writing skills

Experience scoping, managing and executing customer pilots and Proof of Concepts

Knowledge of SaaS Business applications

Knowledge of one or more of the following: Customer Service Software, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration & middleware, AI &/or Bots

Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT

Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

Outstanding solution scoping abilities, using our existing solution and influencing new product development

Bachelor's degree or equivalent experience is a must; graduate degree is a plus

Must be willing to travel (1-2x per month)

Obvious passion and people skills and an ability to work independently on multiple projects

Preferred

Previous consulting experience implementing enterprise class software solutions

Domain expertise in specific industries

Awareness of CCaaS and peripheral technologies

Experience in moderating Design Based Thinking sessions

Ability to developing reference architecture in support of client solution

Benefits

Bonus

Benefits

Related incentives

Company

Zendesk

Glassdoor3.7

Zendesk develops a customizable customer service platform for organizations.

Founded in 2007

San Francisco, California, USA

5001-10000 employees

http://zendesk.com

H1B Sponsorship

Zendesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (50)

2024 (69)

2023 (37)

2022 (92)

2021 (93)

2020 (44)

Funding

Current Stage

Public Company

Total Funding

$85.5M

Key Investors

RedpointMatrixBenchmark

2022-11-22Private Equity

2022-06-24Acquired

2019-09-18Grant

Leadership Team

Mikkel Asger Svane

CEO and Co-Founder

Adrian McDermott

CTO

Recent News

Index Ventures

Index Ventures Portfolio

2026-01-06

Small Business Trends

Zendesk Boosts Employee Service with Unleash AI Acquisition

2026-01-04

Small Business Trends

Zendesk Teams Up with AWS to Revolutionize AI-Driven Contact Centers

2025-12-25

Company data provided by crunchbase