Global Credit Union · 1 day ago
Desktop Support Technician I, II, III
Glendale, AZ
Full-time
Onsite
New Grad, Entry, Mid, Senior Level
$57K/yr - $90K/yr
0+ years expGlobal Credit Union is dedicated to providing quality service and value to its members. They are seeking a Desktop Support Technician to deliver technical hardware support to end users, ensuring operational efficiency and effective communication regarding user issues and projects.
BankingFinanceFinancial Services
Responsibilities
Configure, install, maintain and troubleshoot end user hardware such as: desktop computers, laptops, printers/scanners, phones, monitors, and peripheral equipment
Analyze, diagnose and implement corrective solutions for end user hardware issues, using standard diagnostic and troubleshooting principles, theories, concepts, and techniques with normal supervision
Develop working technical knowledge of current operating systems, software, hardware and standards to include Windows 11 and later, and Office 365 and later. Operational knowledge of current Mac OS desirable
Participate in maintenance activities ensuring health and stability of end user infrastructure equipment
Meet or exceed department KPIs for defined department tasks
Maintain consistent communication with end users and management regarding user issues, work orders, and projects
Proactively help customers, assist team members, resolve incidents, and improve service delivery to the end user
Make effective use of available tool sets and systems including incident and work order management systems, SCCM, and Microsoft product suites
Perform other duties as assigned
Qualification
Required
Minimum six months prior desktop support/technical experience
Minimum six months customer service skills
Must be positive, adaptable, and a team player
Excellent verbal, written, and interpersonal skills
Self-motivated, organized, and detail oriented
Must be able to develop and maintain a high level of understanding of department processes, user policies and effective troubleshooting
Must be able to lift, carry, or otherwise move and position objects up to 50 lbs
Preferred
A+ Certification
Operational knowledge of current Mac OS desirable
Familiarity with DevOps/Agile process for task flow completion
Minimum of six months prior desktop support/technical experience preferred
Minimum six months customer service skills strongly preferred
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Company
Global Credit Union
Global Credit Union provides financial services such as e-services, debit, and credit rewards as well as offers a wide range of loans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$110M2023-04-07Debt Financing· $110M
Leadership Team
Mary Global Credit Union
Executive Vice President/COO
Elizabeth Pavlas
Chief Operations Officer
Recent News
2025-06-25
GlobeNewswire News Room
2025-03-06
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