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State of Oregon · 1 day ago

Counselor Assistant (Administrative Specialist 1)

Salem, OR

Full-time

Onsite

Entry Level

$3,705/mo - $5,066/mo

1+ years exp

The State of Oregon's Department of Human Services is seeking a Counselor Assistant to support the Oregon Vocational Rehabilitation team in Tillamook. This role involves providing direct consumer support, coordinating between clients and counselors, and ensuring quality service for individuals with disabilities.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Support counselors in their role ensuring client services are being provided

Process records requests from multiple agencies in accordance with agency records policy and client’s privacy rights

Provide person centered direct support services to consumers with disabilities by assisting with completion of application forms, gathering information to assist in determining eligibility for VR services

Assist with scheduling/rescheduling evaluations

Routinely contact consumers by telephone, in writing and in person to provide follow-up services

Assist in the program’s case management system (ORCA), understanding of caseload management, budget and financial management

Complete exception requests/purchase orders with vendors and submit the required documentation to the Office of Contract and Procurement

Qualification

Records processingDatabase softwareAdministrative supportTime managementOrganizational skillsCustomer serviceCommunication skillsProblem-solving

Required

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR

An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR

An equivalent combination of education and experience

Proven experience utilizing time management, organization, and prioritization skills to meet deadlines

Experience communicating complex information verbally and in writing to people with diverse education, language, and cultural backgrounds through different platforms. (I.e., cell phone, email, in person)

Previous administrative experience to include managing a front desk, answering the phones, and providing administrative support to program staff

Experience with bill paying, reviewing invoices and reconciling reports with accuracy

Experience entering, updating and retrieving information in Database software in a timely and efficient manner

Must possess a valid driver's license and acceptable driving record