Encompass Technologies · 1 day ago
Implementation Consultant
Fort Collins, Colorado, United States
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expEncompass Technologies is revolutionizing technology in the beverage industry. The Implementation Consultant will support the Professional Services team by delivering Encompass solutions, collaborating with customers, and enhancing onboarding methods while ensuring successful implementation of products aligned with customer workflows.
Computer Software
Responsibilities
Work as part of a project team to implement Encompass products aligned to our customers’ desired workflow (jobs to be done)
Working from a high level design, lead customers through decisions which will inform system configuration
Understand and communicate the value of platform capabilities in the context of our customers' needs
Be a product and industry subject matter expert who can direct customers to analytics and reports to demonstrate business outcomes
Gather customer information to help troubleshoot implementation related issues as they arise. This might require conducting additional research to identify root causes and coordinate a plan to resolve or mitigate the issue
Use documentation and reference materials to enhance customer success, align with internal implementation configurations, and provide feedback for improving documentation
Collaborates with internal teams (data migration, EDI, integration, etc.) to ensure projects meet deadlines, tests product fixes and new features
Accomplish your assigned work within project parameters (deadlines, budgeted time and scope)
Record time accurately and achieve billable utilization targets
Qualification
Required
Bachelor's degree or equivalent relevant experience
3+ years experience leading implementations for ERP, warehouse management, account/financial, and/or beverage production software solutions and delivery methods
Utilize outstanding communication and presentation skills to contribute to projects while managing multiple priorities and activities to completion
Use basic tools including MS Office, Visio, Google Suite, etc
Logical mindset and ability to follow structured delivery approaches, processes, and solution logic
Preferred
Previous experience in the beverage distribution or production industry
Benefits
Competitive salary
Bonus
Benefits
Company
Encompass Technologies
Encompass digitally connects the beverage supply chain from end-to-end, providing Enterprise Resource Planning (ERP), CRM, eCommerce, and data and insights solutions uniquely designed for beverage producers/suppliers, distributors, and retailers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Alexander
Chief Customer Officer
Company data provided by crunchbase