LakeHouse Senior Living · 2 days ago
Sales Specialist
Milwaukee, WI
Full-time
Hybrid
Mid, Senior Level
3+ years expLakeHouse Senior Living operates care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across five states. The sales specialist will support regional directors and community executive directors in achieving occupancy and sales goals, working with various communities to address sales challenges and improve census development.
Real Estate
Responsibilities
Responsible for census development through working support at the community level. Meets monthly sales productivity and move in expectations
Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies
Understands key services and amenities along with levels of care/programs provided at the community
Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families. Contact prospects and families via phone, email, mail
Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process
Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations
Ensure the community property and team members provide an outstanding first impression for prospects
Responds to walk in tours and phone inquiries immediately
Attends daily stand up and informs community team of daily appointments, events, and advertising
Completes a daily sales report with inquiry triage information and distributes to community team
Provide weekly and monthly data and forecast as requested by ED, Regional team or home office
Conduct tours, luncheons or other strategies with prospective clients and prospective client groups
Conducts visits with prospects in their homes, hospitals or other healthcare facilities
Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle
Documentation of weekly inventory of room availability and room readiness inventory
Assist with the processing of all required information necessary to complete a successful move-in. Coordinate with all departments to prepare for the new resident’s arrival
Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show
Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate
Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value
Maintain the confidentiality of resident information
Encourage teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through actions and dress
Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance
Other duties as assigned by Supervisor
Qualification
Required
Bachelor's degree in Business Administration, Public Relations/Communications, Marketing or related field
At least three years' experience in multi-community/regional sales manager role with supervisory experience
Three years minimum sales experience in senior living
Must be able to travel frequently
Benefits
Medical
Dental
Vision
Life and disability insurances
Paid time off
Paid holidays
401(k) plan with company match
Employee Assistance Program
Accident insurance policies
Company
LakeHouse Senior Living
LakeHouse Senior Living, representing Discovery Senior Livings’s newest division and regional brand, proudly operates 39 care- and lifestyle-focused Active Independent Living, Assisted Living, Memory Care, and where available, short-term Respite Care communities throughout the Midwest.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase