Axiom Technologies · 1 day ago
IT Incident & Trade Floor Support Technician
New York, NY
Full-time
Onsite
Senior Level
5+ years expAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. They are looking for an IT Incident & Trade Floor Support Technician to provide on-site/on-call assistance to end-users, troubleshoot software issues, and support Market Data applications.
Information Technology & Services
Hiring Manager
CHIRRA OMKAR
Responsibilities
Provide daily front-line support for desktop, hardware, and software issues on a busy trade floor
Troubleshoot and resolve issues related to Microsoft Office Suite, with a strong focus on Outlook configuration, performance, and connectivity
Support and manage Market Data applications such as Bloomberg, Reuters, and FactSet
Deliver excellent end-user support to traders, analysts, and finance professionals, ensuring minimal downtime
Handle device setup, user onboarding, hardware replacements, and peripheral troubleshooting (monitors, docking stations, etc.)
Escalate and collaborate with infrastructure and application teams to resolve complex issues efficiently
Maintain documentation of procedures, user guides, and known issue resolutions
Qualification
Required
Approximately 5 years of experience in desktop and trade floor IT support, preferably within a financial institution
Strong working knowledge of Microsoft Windows OS and Office Suite — expertise in Outlook is essential
Solid experience supporting Market Data platforms (e.g., Bloomberg, Reuters)
Proficient in supporting desktop hardware, multi-monitor setups, and financial trading tools
Excellent communication and customer service skills
Ability to thrive in a high-pressure, fast-paced environment
Preferred
Exposure to Active Directory and basic network troubleshooting
Experience with voice systems or trade floor-specific tech (IPC turrets, voice recording tools, etc.)
Company
Axiom Technologies
Axiom Technologies was founded to meet technological needs for Australia's medium & large scale enterprises providing end to end IT solution which delivers tailored solutions across a number of different areas including hardware, software, managed services, resourcing and professional services.
1001-5000 employees
H1B Sponsorship
Axiom Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase