Olympus Corporation · 1 day ago
Field Service Engineer I-Knoxville, TN
Knoxville, TN
Full-time
Hybrid
Entry, Mid Level
1+ years expOlympus Corporation is a global medical technology company focused on advancing medical technologies and elevating patient care. The Field Service Engineer will service and maintain medical products, ensuring customer satisfaction and providing expert technical support for assigned equipment.
ElectronicsIndustrialManufacturingMedical DeviceProduct Design
Responsibilities
Establish and maintain a high level of customer satisfaction with assigned products, support and service
Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system
Train customers on the basic operation and use of assigned products
Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements
Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
Open communication with territory Sales Representatives
Provide support at conventions, trade shows and customer trials
Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities
Performs other duties as assigned
Qualification
Required
Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience (medical devices preferred) and or Military Technical experience
Minimum one to three years as a Field Service Engineer, or equivalent experience
Must be a self-starter, able to travel on short notice and work independently with minimal supervision
Must be capable of multi-tasking, setting priorities, and scheduling work activities
Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments
Basic understanding of computer systems, video, audio, and control system concepts
Experience working with and troubleshooting electromechanical / microprocessor-based products
Excellent communication skills, both written, verbal, and presentation
Cooperate and participate as an effective team member in creating a positive working environment
High degree of personal organization
Experienced user of Microsoft Office tools, including Excel, Word, and PowerPoint
Strong customer service skills
Solid working knowledge of electronics, personal computer hardware, and software
Proven ability to work under pressure
Ability to articulate technical and user needs in a concise manner easily understood by all
Ability to work with field personnel, management, and customers
Demonstrated decision-making ability towards solving problems, and effectively communicated these solutions to co‑workers and customers
Must have a valid U.S. Driver's License
Ability to work flexible hours as required, including weekends
Ability to travel overnight (>40%)
Preferred
Bachelor's degree preferred
CompTIA Net+ or CompTIA A+ or other similar industry-recognized certification is preferred
Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable
Experience working with and troubleshooting video display and video routing systems is desirable
Benefits
Competitive salaries, annual bonus and 401(k) with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center
Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
Company
Olympus Corporation
Olympus is passionate about creating customer-driven solutions for the medical industry.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Yasuo Takeuchi
Executive Chairman
Recent News
2025-05-27
2025-05-19
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