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Dine Brands Global · 1 day ago

Franchise Business Consultant (IHOP)

Illinois, United States

Full-time

Hybrid

Senior Level

$105K/yr - $120K/yr

5+ years exp

Dine Brands Global, based in Pasadena, California, is a leading full-service restaurant company that franchises well-known brands like IHOP. The Franchise Business Consultant (FBC) will serve as the primary link between IHOP and its franchise community, providing guidance and support to enhance operational performance and achieve business goals.

ConsumerFood and BeverageFranchiseMarketingRestaurants

Growth Opportunities

Responsibilities

Oversee the operational performance of 40+ restaurants within a district comprised of one or multiple franchisees

Partner with the franchisee and support team peers across various departments to diagnose barriers that impact performance and assist with developing and implementing business plans and tactics to maximize improvement (operations, marketing, training etc.) to ensure brand standards are attained and maintained by their franchisees and restaurants

Provide coaching and training as needed in restaurants assigned and provide franchisees restaurant and business guidance to address issues and concerns related to improving all facets of service, sales, traffic and profitability

Champion brand initiatives and rollouts to ensure 100% adoption among the franchisees and restaurants assigned

Collect and maintain an active working knowledge of the key business metrics for their assigned franchisee's portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee’s business as a whole; providing recommendations and tactics to franchisees and their operators on how to improve any deficient areas of the business

Ensure franchisee compliance with all Standard Operating Procedures, Operations Assessment Reports, Food Safety Evaluations and develop corrective action plans, milestones, and timetables where appropriate and implement tactics accordingly to ensure minimum operating standards are attained and maintained

Remain actively involved with any restaurant or franchise group that routinely delivers a customer experience inconsistent with the IHOP vision and or brand standards, supporting the definition and execution of a work plan to improve and ensure brand standards compliance

Assist franchisee with assessing execution to brand standards and bench strength at all levels to achieve short and long-term business needs

Lead IHOP franchisees in developing and maintaining an annual business plan in coordination with all field support departments

Assist franchisees with developing and maintaining a capital plan sufficient to meet all development and remodel obligations

Gain and maintain knowledge and proficiency in IHOP operational tools, standards, and systems

Employ effective interpersonal and negotiation skills to effectively drive business objectives, improve franchisees sales, traffic, profitability and manage change

Fully understand the purpose and benefits of new programs and decisions to effectively influence franchisees and obtain requisite buy-in; provide feedback when programs or communication are inadequate

Actively share and assist franchisees in adopting best practices

Qualification

Field operations leadershipConsultative approachesBusiness analysis skillsServSafe certificationMicrosoft Office SuiteNegotiation skillsAccountabilityTime managementOrganizational skillsCommunication skills

Required

Minimum of 5+ years in a field operations-oriented leadership role within the food service industry or comparable multi-unit retail industry

ServSafe or similarly approved training or any other state-required compliance training, if applicable

Proven ability to deliver results, effectively influencing decisions through strong negotiation skills

Demonstrated ability and experience to consult with and influence business owners. Advanced knowledge of consultative approaches and experience guiding leaders to make better business decisions

Ability to plan and set priorities to achieve business objectives

Outstanding accountability and focus skills

Strong business and analytical acumen skills (basic financial skills, use of competitive data, etc.)

Ability to communicate and present effectively to various audiences

Excellent time management and organizational skills

Basic Microsoft Office Suite

Ability to travel up to 60% of the time