Apply on Employer Site

Globus family of brands · 1 day ago

Sales Team Development Manager

United States

Full-time

Onsite

Mid, Senior Level

$71K/yr - $80K/yr

3+ years exp

Globus family of brands is a travel company with over 95 years of experience in creating culture-rich vacations. They are seeking a Sales Team Development Manager responsible for driving growth through strategic planning, team leadership, and customer engagement while leading the Outbound call center team to exceed sales goals and enhance customer experience.

Professional ServicesTourismTravel Agency

Responsibilities

Lead and inspire the Outbound call center team with a shared vision, collaborative approach, and a forward-thinking mentality

Adapt to change and contribute to strategic planning for future growth

Contribute to strengthening company and department core values & culture. And foster employee & customer happiness

Drive performance through effective coaching of both Supervisors & Vacation Planners, to exceed sales goals, successful pipeline management, and focus on an exceptional customer experience

Collaborate with leadership to improve processes, drive sales, production and enhance efficiency

Prioritize and manage multiple projects in a fast-paced environment

This role will continue to grow and evolve in supporting Outbound Sales. Additional responsibilities as assigned

Work travel expectations: Expected to work in office in Denver, Colorado at least quarterly: 4-6 times annually

Lead and develop the Outbound Sales team, comprised of two Supervisors and +/- 25 associates

With a focus on goals and the future, support Supervisors in hiring, coaching, skill development, discipline, and terminations. Guide Supervisors in staffing and recruiting to meet business needs

Analyze team structure and associate capabilities to optimize performance

Increase passenger deposits/sales

Improve lead qualification and opportunity won percentages

Boost complete sales and upsells

Drive adoption of new performance metrics and CRM capabilities

Partner with training in designing ongoing sales and skill development programs

Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc

Ensure sales opportunities (leads, calls, chats, email, text) are worked fully by associates & managed by Supervisors

Maintain CRM pipeline health to support sales goals & identify training needs

Monitor KPI’s; sales deposits, lead qualifying %, opportunity won %, call quality, etc. Provide reports to leadership & team

Leverage call quality software to track, qualify, and develop strategies to improve achievement of metrics. Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc

Qualification

Sales managementData analysisCRM proficiencyLeadership developmentProcess improvementCoachingChange managementMicrosoft OfficeCall center technologiesTravel industry experience

Required

Bachelor's degree or above in a related field plus three to five years of related experience: or equivalent combination of education and experience

Strong analytical skills with expertise in data interpretation, reporting, and decision-making

Ability to lead through change and drive technology adoption

3–5 years in a management role within a multi-channel contact center or outbound sales environment with proven success managing sales teams and leaders

Success exceeding goals & implementing strategies

Passion for leadership development, coaching, and continuous improvement

Proactive, outside of the box forward-thinking, and results-driven mindset

Experience with process improvement and change management methodologies

Proficiency in Microsoft Office, CRM systems, and call center technologies