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NEOGOV · 1 day ago

IT Systems Engineer Supervisor

Tacoma, WA

Full-time

Hybrid

Senior Level, Lead/Staff

$119K/yr - $174K/yr

8+ years exp

NEOGOV is seeking an IT Systems Engineer Supervisor to lead the IT Client Technology Services for Pierce County, supporting over 3,500 employees. The role involves supervising teams that provide technology solutions and operational support, ensuring high customer satisfaction while managing vendor relationships and implementing improvements to procedures.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Supervise service delivery and employee performance for the Telecommunication Systems support teams

Lead operational support for Pierce County’s telecommunication systems including PBX, servers, databases, voice mail systems, contact center system, ancillary telecommunication equipment, Carrier services and remote site equipment to support a County-wide telecommunication network system

Lead technical strategic planning and implementation of new telecommunication technologies to ensure an efficient, cost effective, reliable telecommunications network for the County

Oversee back-end system implementation and operational support of the Telecommunication System network

Provide advanced consulting for customer departments regarding telecommunication needs and services

Supervise service delivery and employee performance for User Systems support teams

Lead operational support for a variety of user system platforms including handheld, desktop, workstation and laptop hardware, associated operating systems and application software

Facilitate assigned staff’s delivery of expert-level technical support on a county-wide basis

Lead technical strategic planning and implementation of new user system platform technology standards

Oversee and direct consulting services for customer departments regarding technology budgeting, computing solutions, client-oriented technology project implementation, re-location services, and user application productivity including meeting training needs

Qualification

IT program administrationProject deliveryVendor managementTelecommunication systemsUser system platformsBudget developmentBudget forecastingCyber security frameworksRegulatory complianceCustomer serviceCommunication skillsLeadership skillsNegotiation skills

Required

A resume and cover letter are required for this position

Additional education or experience may substitute for the recruiting requirements

A Bachelor of Arts or Bachelor of Science degree in, information technology, computer sciences, business, public administration or related field, AND

Eight or more years of information technology experience required, INCLUDING

Two years in a project lead or supervisory role

A valid driver's license is required

Preferred

Experience in IT program administration and project delivery including budget development, budget forecasting, work planning, status reporting, and presenting

Strong negotiations skills and effective vendor management

Experience and understanding of enterprise IT architectures, records management frameworks, IP telephony, cyber security frameworks, regulatory compliance, and system standards