Heights Finance Corporation · 1 day ago
Consumer Loan Specialist
Florence, KY
Full-time
Onsite
New Grad, Entry Level
$16/hr - $22.50/hrHeights Finance Corporation is a leading consumer credit lender with over 50 years of expertise in providing credit solutions. The Consumer Loan Specialist role focuses on delivering exceptional customer service, driving sales growth, and supporting customers through the loan process.
FinanceFinancial Services
Responsibilities
Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings
Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution
Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets
Qualification
Required
Customer Focus: A genuine desire to help others and provide top-tier service in every interaction
Sales Mindset: Confidence in promoting products and services that meet customer needs
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly
Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges
Adaptability: Willingness to learn new systems and processes in a dynamic environment
Team Player: A collaborative spirit with a desire to contribute to team success
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus
Preferred
Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we'll train the right candidate!
Benefits
Paid Time Off
Medical
Dental
Vision
401(K) program with company match
Employee Assistance Program
Emergency Relief Fund
Diversity and Inclusion Council
Tuition Reimbursement
Leadership Development Programs
Monthly Bonus Program
Company
Heights Finance Corporation
Heights Finance Corporation is a financial services company in Illinois.
Founded in 1992
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-28Acquired
Leadership Team
Doug Clark
CEO
Company data provided by crunchbase