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MSC Industrial Supply Co. · 1 day ago

Director of Quality & Engineering - OEM

Grand Rapids, MI

Full-time

Onsite

Lead/Staff, Director/Executive

$133K/yr - $148K/yr

5+ years exp

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. The Director of Quality and Engineering is responsible for leading the organization's Quality Management System, Engineering, and Technical Services, ensuring customer satisfaction through process analysis and cross-functional leadership.

HardwareIndustrialManufacturingSalesSupply Chain ManagementWholesale

No H1B

Responsibilities

Be Curious, Be Open-Minded : Embrace lifelong learning; ask questions when things don’t make sense and explore alternatives

Passionate Team Player : Build and execute plans while considering company-wide impact. Lead cross-functional teams to accomplish objectives

Say-Do : Make decisions, communicate them clearly to stakeholders, and take ownership of outcomes

Get to Yes : Adapt and adjust to challenges with determination and creativity; find a path forward even when the solution isn’t obvious

Customer-Focused : Maintain a strong focus on delivering a best-in-class experience for both internal and external customers

Oversee and manage the consolidated Quality Management System to ensure compliance with all regulatory and certification requirements across AIS

Supervise quality inspection and regulatory compliance personnel responsible for product compliance and quality assurance

Develop and maintain tools and techniques to evaluate the quality of AIS products and services

Manage the Quality Collaboration and Design System to ensure continuous processing and closure of all items

Oversee creation and integration of system procedures and work instructions within the AIS Operations Binder, including supporting forms and documentation

Manage technical documentation in the Prophet 21 (P21) ERP system to ensure accuracy and consistency (e.g., part numbers, descriptions, and other critical data)

Lead the engineering sales team to support Sales Operations with technical and engineering requirements

Act as the liaison between engineering, sales, and quality teams to ensure seamless coordination for non-standard or custom goods

Communicate issues related to product quality or engineering with key stakeholders in a timely and effective manner

Ensure that all OEM, Discreet, and VMI products meet quality, regulatory, and compliance requirements, achieving a 99.95% On-Time Delivery (OTD) rate

Deliver smooth, efficient services that align with customer and supplier expectations

Partner with Sales and customers to review VA/VE products, services, and processes as needed

Collaborate across departments to support Continuous Improvement projects, including Lean and Kaizen events

Maintain strong relationships with partner companies to incorporate lessons learned and best practices into AIS quality and technical sales programs

Promote and drive MSC’s culture across departments, ensuring alignment with the company’s vision and values

Participate in special projects and perform additional duties as assigned

Qualification

Quality Management SystemEngineering knowledgeProject managementERP systemsLean ManagementPersonnel managementLogistics knowledgeMicrosoft OfficeCommunication skillsProblem-solvingNegotiation skills