Technical Product Support Specialist jobs in United States
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Flowhub · 6 days ago

Technical Product Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$28.85/hr - $36.06/hr
date2+ years exp

Flowhub is a company that powers successful cannabis dispensaries with a full retail ecosystem. They are seeking Technical Product Support Specialists who are passionate about technology and problem-solving to provide exceptional support and troubleshooting for their software and hardware integrations.

Business IntelligenceCannabisEnterpriseInternetPoint of SaleRetail TechnologySaaSSmall and Medium BusinessesSoftware
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Work & Life Balance

Responsibilities

Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks)
Support customers on MacOS, Windows, and iOS setups
Jump into problems head-on via chat, phone, video, and screen-share — whichever gets the customer back online fastest
Distinguish between true software defects vs. setup/configuration issues, and escalate appropriately
Write clear documentation, update our knowledge base, and make the next customer’s experience smoother
Collaborate with Product and Engineering to drive improvements across the platform
Live our values daily: high performance, low ego, accountability, inclusion

Qualification

Technical supportTroubleshootingHardware integrationSaaS experienceRetail technologyClear communicationProblem-solvingCollaborationDocumentation

Required

At least 2.5 years in a technical support role
Love technology: hardware, operating systems, drivers, networks
Natural problem-solver who thrives on figuring things out without a script
Clear communicator who can explain technical solutions in simple terms
Energized by working with A players — teammates who push you to be your best
Desire to grow your career at a company where B players don't make it

Preferred

Experience in IT support, SaaS, or retail technology environments

Benefits

Medical
Dental
Vision
Life
Disability insurance
401(k) retirement plan
Paid holidays
Unlimited paid time off
Other benefits

Company

Flowhub

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Flowhub is a cannabis retail management platform for modern dispensaries.
dateFounded in 2015
location
Denver, Colorado, USA
people-size51-200 employees
web-link
http://flowhub.com

Funding

Current Stage
Growth Stage
Total Funding
$45.75M
Key Investors
Headline
2021-10-12Series Unknown· $19M
2019-10-15Series A· $23M
2017-04-12Seed· $3.25M

Leadership Team

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Kyle Sherman
Founder, Chairman & CEO
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Anne Fleshman
VP of Marketing
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Recent News

PR Newswire
Flowhub Launches Marketing Suite to Help Cannabis Dispensaries Drive Loyalty and Revenue
2025-09-30
Business Insider
AI startup Cursor has a no-shoes office policy. They're not the sole company doing it.
2025-08-13
PR Newswire
Flowhub Launches POS-Native Ecommerce Solution to Power Online Cannabis Retail Growth
2025-07-14
Company data provided by crunchbase