Apply on Employer Site

Abrigo · 1 day ago

Support Analyst

Raleigh, NC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Abrigo is a company that provides technology solutions for community financial institutions to manage risk and drive growth. The Product Support Analyst will be responsible for resolving product issues, ensuring customer satisfaction, and collaborating with team members to troubleshoot customer issues.

Asset ManagementBankingFinTechFraud DetectionLendingRisk ManagementSoftware

Growth Opportunities

Responsibilities

Maintain expert domain knowledge in bank and accounting products, as well as any new products

Resolve support requests and enhancements that come in through any of our support channels such as email, web or phone

Call and communicate with customers about support requests and enhancements

Ensure a fast time to contact and time to resolution on all support issues, as well as the highest level of customer satisfaction

Collaborate and communicate with support team members (including product, integration and consultants) to troubleshoot customer issues

Assist in related customer projects, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website

Provide critical feedback and recommendations for process improvement