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Renasant Bank · 1 day ago

Deposit Helpdesk Analyst

Tupelo, MS

Full-time

Onsite

Entry Level

1+ years exp

Renasant Bank is seeking a Deposit Helpdesk Analyst to provide Deposit Support to the bank’s Retail and Commercial teams. The role involves responding to service requests, investigating customer problems, and improving processes within Deposit Operations.

BankingConsultingFinancial Services

Responsibilities

Respond quickly and accurately to service requests in a professional and courteous manner based on established Service Level Agreements in place for this roll

Investigate and resolve customer problems and inquiries in a timely manner based on established Service Level Agreements in place for this roll

Know when to ask for assistance – do not allow requests to go unresolved

Working knowledge of systems used with the Deposit Operations area

Proactively assess processes and procedures to provide input to management of improvements and/or efficiencies that may enhance the workflow as well as client experience

Promote and maintain a positive working environment

In-depth knowledge of bank products and services and general operating procedures of bank

Working knowledge of all processes within Deposit Operations

Participate in special projects as needed

Perform other related duties as assigned

Qualification

Bank operations knowledgeProblem-solving skillsAnalytical skillsCommunication skillsSelf-starter initiative

Required

High school diploma or equivalent required

Minimum of 1 year of job related experience

Strong knowledge of bank operations, policies, and procedures

Exceptional communication skills, both written and oral

Ability to work under pressure and time restrictions

Strong problem solving skills

Must be a motivated self-starter (initiative) in order to quickly analyze the facts and determine appropriate course of action to resolve the problem with a minimum of supervision

Ability to understand complicated instructions and carry out those instructions with minimal assistance

Excellent analytical and problem-solving skills

Proficiency in various jobs within the Technology Center in order to provide utility relief

Ability to adjust to flexible working hours