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MVM, Inc. · 1 day ago

Site Manager (ICE Transport)

El Paso, TX

Full-time

Onsite

Mid, Senior Level

2+ years exp

MVM, Inc. is a company built on the pillars of service, support, and success, seeking a Site Manager to oversee a particular field office site for an assigned contract. The Site Manager will be responsible for managing all aspects of operations, compliance, and quality control, ensuring that the program meets contractual obligations while maintaining high standards of service delivery.

Information TechnologyManagement ConsultingProfessional ServicesTraining

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Enforce program changes as specified by the Project Director and Program Manager and disseminate guidance to personnel

Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations

Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Program Manager

Responsible for monitoring staff utilization and controlling overtime

Conducts random in-person spot checks during transportation events to ensure contract compliance

Oversees camera surveillance for Site Offices and vans to ensure contract compliance

Prepares and conducts Site Supervisor evaluations; coaching and corrective action; recommends salary increase for Site Supervisors

Manages and reviews all schedules on a weekly basis and ensures staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensures changes made to the schedule a communicated in a timely manner

Tracks and monitors weekly and monthly labor hours; approves timesheets and expense reports for staff

Manages and approves all leave requests on a weekly basis

Conducts interviews with candidates for various site positions

Attend and provide an overview of the site operations during each new hire training class

Identifies future staffing needs with input from Site Supervisors and Operations Manager

Identifies inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action

Works with People Services to document progressive discipline actions. Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies

Manages and communicates with on-site teams that consist of Site Supervisor, Office Administrators, Logistics Specialists and Transportation Specialists

Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifies and updates information in the company database system

Provides recommendations for updates to SOPs to Project Director and Program Manager

Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary

Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary

Assists Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program

Oversees Logistics staff schedules, dispatches of vehicles and drivers, monitors speeding levels and provides the appropriate support

Supervises the corporate vehicle maintenance and program; ensures vehicles are cleaned, fueled and ready for trips

Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements

Conducts orientation and on-the-job training for Site Supervisors, Office Administrators and Logistics Specialists with regular check-ins to ensure all direct reports are onboarded correctly

Manages the financial aspects of all projects and ensures the proper utilization of all staff to include limiting overtime hours for all staff

Monitors Power BI (Work Orders, Time-In Transit, TS Hours Worked/OT, TSs Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation

Other duties as assigned

Qualification

Management experienceSupervisory experienceQuality controlAnalytical skillsReport writingBilingual (English/Spanish)Customer relationship managementTrainingDevelopmentTechnology utilizationStaff schedulingCompliance managementInterpersonal communicationOral communicationWritten communicationCollaborationFlexibilityProblem-solvingTeam management

Required

Possess a bachelor's degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor's degree, or more than four years of related experience may be substituted for a degree)

Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area

Demonstrate management and supervisory experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment

2 years' experience managing employees in a similar program environment

Able to foster strong business relationships with internal and external customers and employees at all levels and across multiple stakeholders

Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees

Collaborate across all operational support areas to ensure company best practices are continuously incorporated and consistently executed across the program

Strong oral, written, and interpersonal communication skills

Must have investigative, analytical skills and report writing experience

Valid driver's License, clean driving record

Must be accessible by mobile phone 24/7/365

The work schedule may fluctuate according to work demands including evenings and weekends, periodic long and irregular working hours. Travel is required frequently between offices, within the service area, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position

Available to work a flexible schedule, including nights and weekends

Availability to travel regularly within the United States

Must show proof of US passport or be in the process of obtaining one